Returns
Equipment may be returned within 14 days from the date of purchase.
The product and all boxes, packing materials, wrappers,
cartons, cables, instruction manuals, blank warranty cards, accessories etc.,
must be included without damage, markings, tape, folds or defacing. If any of
the above conditions are not met, FMW Distributors reserves the right to
either refuse the return, or to charge a minimum 15% restocking fee plus the
cost of the missing items. Additionally, a Return Authorization Number must be
obtained by phoning 936-582-4616.
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Freight Claims
In the event a shipment is damaged, please refuse the shipment, or make a note
on the driver's copy of the shipping documents, and notify FMW Distributors
immediately at 936-582-4616.
While FMW Distributors will work diligently to ship out replacement equipment,
please understand that we cannot be held liable for damage that is not
immediately reported.
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Standard Vicon Equipment Warranty
Vicon Industries Inc. (the “Company”) warrants your equipment to be free from
defects in material and workmanship under Normal Use from the date of original
retail purchase for a period of three years, with the following exceptions:
1. VCRs, all models: Labor and video heads warranted for 120
days from date of original retail purchase. All other parts warranted for one
year from date of original retail purchase.
2. Video monitor CRT (cathode ray tube) and LCD monitors, all
models: One year from date of original retail purchase.
3. Uninterruptible Power Supplies: Two years from date of
original retail purchase.
4. VDR-204 and VDR-208 Recorder series: One year from date of
original retail purchase
5. Normal Use excludes prolonged use of lens and pan-and-tilt
motors, gear heads, and gears due to continuous use of “autopan” or “tour”
modes of operation. Such continuous operation is outside the scope of this
warranty.
Date of retail purchase is the date original end-user takes possession of the
equipment, or, at the sole discretion of the Company, the date the equipment
first becomes operational by the original end-user.
The sole remedy under this Warranty is that defective equipment be repaired or
(at the Company’s option) replaced, at Company repair centers, provided the
equipment has been authorized for return by the Company, and the return
shipment is prepaid in accordance with policy.
The Company will not be obligated to repair or replace equipment showing abuse
or damage, or to parts which in the judgment of the Company are not defective,
or any equipment which may have been tampered with, altered, misused, or been
subject to unauthorized repair.
Software supplied either separately or in hardware is furnished on an “As Is”
basis. Vicon does not warrant that such software shall be error (bug) free.
Software support via telephone, if provided at no cost, may be discontinued at
any time without notice at Vicon’s sole discretion. Vicon reserves the right
to make changes to its software in any of its products at any time and without
notice.
This Warranty is in lieu of all other conditions and warranties express or
implied as to the Goods, including any warranty of merchantability or fitness
and the remedy specified in this Warranty is in lieu of all other remedies
available to the Purchaser.
No one is authorized to assume any liability on behalf of the Company, or
impose any obligations on it in connection with the sale of any Goods, other
than that which is specified above. In no event will the Company be liable for
indirect, special, incidental, consequential, or other damages, whether
arising from interrupted equipment operation, loss of data, replacement of
equipment or software, costs or repairs undertaken by the Purchaser, or other
causes.
This warranty applies to all sales made by the Company or its dealers and
shall be governed by the laws of New York State without regard to its conflict
of laws principles. This Warranty shall be enforceable against the Company
only in the courts located in the State of New York. For additional
questions about your warranty, please phone
936-582-4616.
The form of this Warranty is effective August 2, 2006.
THE TERMS OF THIS WARRANTY APPLY ONLY TO SALES MADE WHILE THIS
WARRANTY IS IN EFFECT. THIS WARRANTY SHALL BE OF NO EFFECT IF AT THE TIME OF
SALE A DIFFERENT WARRANTY IS POSTED ON THE COMPANY’S WEBSITE,
WWW.VICON-CCTV.COM. IN THAT EVENT, THE TERMS OF THE POSTED WARRANTY SHALL
APPLY EXCLUSIVELY.
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